Terms and Conditions
Here you will find information about your rights and obligations as a consumer when shopping in our online store.
Prices
All prices include VAT (Value Added Tax) according to the applicable rate for the destination country within the EU. The final price, including the correct VAT rate, will be displayed at checkout based on the shipping destination.
We reserve the right to adjust prices, VAT rates, exchange rates, printing errors, pricing mistakes, and sold-out items. Any changes will be communicated at the time of purchase.
Minors
Underwear Sweden AB is not permitted by law to process orders from persons under the age of 18. Minors (under 18 years old) must have parental consent to place an order with us.
Purchases & Payment Methods
We offer Klarna Checkout as our exclusive payment provider. Available payment methods through Klarna include invoice, account credit, card payment, or direct bank transfer. The specific payment terms, including credit periods and fees, are determined by Klarna and may vary depending on your location. For details on Klarna’s terms in your country, please visit www.klarna.com.
For invoice payments, Klarna’s terms and conditions apply, which may include a set credit period, reminder fees, and late payment interest. Klarna complies with PCI DSS (Payment Card Industry Data Security Standard).
By completing your purchase, you agree to Klarna’s payment terms and accept your payment responsibility as a customer.
If you have any questions about your payment, we recommend contacting Klarna directly, as they manage all invoicing and payment-related matters.
Klarna Customer Service: www.klarna.com/customer-service
Discount Codes & Offers
Discount codes or promotions cannot be activated or adjusted after purchase.
Discount codes must be applied at checkout before completing the purchase.
If a product is returned, a discount code used for that purchase cannot be reactivated or transferred to another item.
Exchanges on discounted items can only be made for items of equal value after the discount is applied.
Discount codes are only valid on regular-priced items, unless otherwise stated, and cannot be combined with other promotions.
Terms for the "3 for 2" Offer
This offer applies during specified campaign periods for items on sale or regular price.
When you purchase three items, the cheapest item is free.
Returns: If you return the free item, no refund will be issued. If you return a purchased item but keep the free item, you will be charged for the free item.
If a product is out of stock, we reserve the right to cancel your order or remove unavailable items.
This campaign cannot be combined with other offers.
Terms for "Gift with Purchase" Campaigns
If a promotion includes a free gift, the gift must be returned if the order no longer qualifies for the campaign.
If the free item is not returned, you will be charged the value of the item.
Shipping & Delivery
We offer various shipping options depending on the destination country. Shipping fees, delivery times, and available carriers may vary based on your location.
Delivery Times
Standard delivery time is typically 1–4 business days, but this may vary depending on the destination and selected shipping method. During peak periods (e.g., sales, promotions, and holidays), delivery times may be longer.
Shipping Costs
Shipping fees vary depending on your location and chosen shipping method. The exact cost will be displayed at checkout before completing your purchase. All orders are shipped from within the EU, meaning no additional customs duties or import taxes apply to deliveries within the EU.
Unclaimed Packages
If a package is not collected within the carrier's specified timeframe, we reserve the right to charge for return shipping and handling fees.
For more details on shipping options, costs, and delivery times for your country, please visit our shipping information page.
Returns & Right of Withdrawal
Right of Withdrawal
If you are a consumer within the EU, you have the right to withdraw from your purchase within 14 days of receiving your order. Once you notify us of your withdrawal, you have an additional 14 days to return the products.
You can use the standard withdrawal form provided by the European Commission, available here.
Return Policy
Bras and swimwear can be returned, but bikini bottoms and swimsuits must have the hygiene protection intact to be eligible for return.
Intimate products such as panties, girdles, and bodysuits cannot be returned unless they have an intact security seal.
How to Return an Item
Use the enclosed return label and attach it to your package.
Send the return to:
Underwear Sweden AB, Att: Retur Web, Box 281, 501 13 Borås, Sweden
Return Shipping Costs & Exchanges
If you return an item without exchange, a return shipping fee will be deducted from your refund, unless otherwise stated. The exact return cost depends on your location and will be displayed in the return instructions.
If you wish to exchange an item, we offer free return shipping under the following conditions:
You must place a new order for the item you wish to exchange.
After placing your new order, you need to notify our customer service at webshop@underwearsweden.com.
In your email, please include your new order number and request that your return be processed as an exchange.
If we do not receive an email notifying us about the new order, the return will be processed as a standard return, and the return shipping cost will apply.
Refunds
Refunds will be processed within 14 days of receiving your return.
We reserve the right to wait for the returned item before issuing the refund.
Refunds will be made using the same payment method as the original purchase.
Return Requirements
To be eligible for a return, the item must meet the following conditions:
Labels, tags, and hygiene seals must be intact.
Packaging must be undamaged.
The item must be unused and free from makeup, hair, perfume, or odors.
No parts may be missing (e.g., bra straps).
Please note that returned products cannot be sent back to you once processed.
Complaints & Warranty
You have the right to file a complaint within 3 years of purchase. Claims must be made within 2 months of discovering the defect. Complaints cover manufacturing defects but not normal wear and tear.
How to file a complaint:
Contact Customer Service and provide photos and a description of the issue.
If a product is damaged during transport, the same complaint rights apply.
If a product is incorrectly delivered or missing, please notify us promptly.
Return shipping costs are covered for approved complaints.
Return Address for Complaints:
Underwear Sweden AB, Viaredsvägen 22D, 504 64 Borås, Sweden
If a dispute arises, we follow the recommendations of the relevant consumer protection authorities in your country. For consumers within the EU, disputes can be referred to the national consumer dispute resolution body or the European Online Dispute Resolution (ODR) platform, available here. Before initiating a dispute with a consumer protection authority, we encourage you to contact our customer service so we can assist you in resolving the issue as quickly as possible.
Force Majeure
We are exempt from liability if unforeseen circumstances (e.g., new laws, government actions, labor conflicts, fires, floods, war, terrorism, sabotage, or major accidents) prevent us from fulfilling our obligations.
Privacy Policy
When placing an order, you provide personal information such as name, address, phone number, and date of birth. Underwear Sweden AB handles this data in accordance with GDPR. Your personal data is securely stored and will never be shared with third parties except when necessary to fulfill your order (e.g., payment providers, shipping carriers). For more details on how we process personal data, please refer to our Privacy policy.
For questions, please contact our Customer Service.